Refund Policy

1. Overview

SingLang offers a fair refund policy for purchases made through our platform. All payments are processed by Paddle, our Merchant of Record.

2. One-Time Credit Purchases

Credit packages (Credit 12 and Credit 35) are eligible for a full refund within 7 days of purchase, provided that fewer than 3 credits have been used. Once more than 3 credits have been consumed, the purchase is considered fulfilled and is non-refundable.

3. Monthly Subscriptions

• You may cancel your subscription at any time
• Upon cancellation, you retain access and credits until the end of the current billing period
• Refunds for subscription charges are available within 3 days of the billing date if fewer than 5 credits have been used in the current cycle
• Partial refunds are not offered for unused days in a billing period

4. How to Request a Refund

To request a refund, contact us at support@singlang.com with:

• Your email address used for purchase
• The date of purchase
• The reason for the refund request

Refunds are typically processed within 5–10 business days depending on your payment method.

5. Exceptions

Refunds will not be issued in the following cases:

• Credits consumed beyond the limits stated above
• Accounts suspended for violation of our Terms of Service
• Requests made after the eligible refund window
• Promotional or discounted purchases (unless otherwise stated)

6. Technical Issues

If you experience technical issues that prevented you from using the Service, please contact us. We will investigate and may issue a credit or refund at our discretion.

7. Paddle as Merchant of Record

All payments are processed by Paddle.com. Paddle acts as the Merchant of Record for all transactions and may be contacted directly for payment disputes at paddle.com/support.